All IngeneaSoft customers enjoy web based technical support. This support is provided free of charge as part of your product subscription.
Here at IngeneaSoft, we pride ourselves on providing high quality and efficient technical support to all our users. Support can be obtained in the following ways:
You can use our FAQ area to find answers to some of the most common questions about our utilities and services. If you are have a question check here first.
These video tutorials provide a visual step by step walk-through of all the common setup, configuration, and usage tasks you'll probably ever perform with the IngeneaSoft products.
We recommend watching these before configuring or using our products.
You should use the On-line Helpdesk when you are unable to find answers to your questions using the other resources.
In order to streamline support requests and better serve you, the Helpdesk uses a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
You can access the On-Line Helpdesk and submit a support ticket here:
- Please ensure you login before submitting a ticket.
- Your login details for the On-Line Helpdesk are the same as those for the Client Services area.
- All tickets are responded to in the order they are received based on last activity.